Since May 12, 2025, the Canada Revenue Agency (CRA) has transition to online mail as the default method of delivering most business correspondence. This means you’ll start receiving most of your business notices and other correspondence through CRA’s secure online portal, My Business Account, instead of by mail.
This change applies to:
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All new business number and program account registrations;
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All existing businesses registered for My Business Account; and
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All businesses who have given online access to a representative to view and/or modify information on their behalf via Represent a Client.
Important dates
The CRA use a phased approach to transition to online mail as the default method of delivering most business correspondence.
Phase 1 : New business and program account registrations
Effective May 12, 2025, new business and program account registrations will receive most of their business correspondence online in the My Business Account portal of their CRA account. This includes new corporations registered through the federal or provincial incorporating authorities.
If you are not registered for a CRA account, go to Register for a CRA account – Canada.ca.
Phase 2 : Existing businesses
Effective June 16, 2025, existing businesses will be changed to CRA online mail as the default method of receiving most business correspondence.
Exceptions
Existing businesses not registered for My Business Account through the business owner or that do not have an authorized representative (via Represent a Client); Charities; Non-resident businesses that do not have an owner or director that is a Canadian resident, and do not have access to My Business Account through a representative will continue to receive their CRA correspondence by paper mail.
Requesting paper mail
To receive your correspondence by paper mail, you need to make a request to activate paper mail. The request can only be made by an individual with signing authority such as an owner or director or legal representative.
You must keep your mailing address up-to-date to ensure you receive all correspondence. Any undeliverable mail will result in a change back to online mail. To keep receiving paper mail you’ll need to make a request to activate paper mail every two years.
Starting May 12, 2025, paper mail can only be requested in one of two ways:
- In the business account of your CRA account
- Fill out and mail form RC681 – Request to Activate Paper Mail for My Business
For more information, go to: Businesses, are you ready for your CRA mail to go online? – Canada.ca
